IT automation services use software to accurately perform human-level tasks and manage workflows with little human involvement. These tasks range from managing operating systems (OS), network automation, software, controlling hardware, and delivering information technology solutions. They're also practical for handling repetitive processes like incident management, ticketing, or service

Internal customer support for your team is just as important as handling external customer tickets. Having well-oiled departments would result in better service to your external customers. Here are the problems that Unthread can help solve in your customer support department to make sure all the department concerns are addressed.