Ask Questions of Your Documentation When Replying You already know that you can link your documentation and knowledge base to Unthread in order to get AI-generated responses and links for your customers. When you're composing your response, you can now easily pull up articles related to customer questions and even

Microsoft Teams <> Slack Integration We are super excited to finally announce support for Microsoft Teams! Our integration allows you to effortlessly sync conversations in customer Teams channels into Slack, where you can reply and have your message relayed back into Teams in real time. This release is in beta and

New & Improved Conversation Dashboard 📤 In addition to responding to messages directly in Slack, you can also manage your entire support workflow from your Unthread dashboard. We're super excited to announce some major improvements to the experience of managing your conversations: • New layout shows user images in the view as well

Give Your Customers a Support Request History Dashboard, in Slack Your customers can now see a history of their support requests right from their Slack channel. To make this happen, Unthread will pin a message to the top of the channel that will show the list of previously made requests,

A quick recap of Unthread's new features for June. ✨ Connect your Helpdesk to Generate AI Responses We saw great feedback on our beta rollout of Unthread's AI-generated support. Most notably, we can now generate smart responses from your helpdesk content. We've now rolled out access to more features that you