October 2025 Product Update

Unthread's MCP Server, and Natural Language Ticket Analytics

We know it's easiest to get the information you want by... just asking. While we provide a comprehensive Board Builder for advanced analytics, you can now ask the AI for any insights about your Unthread data.

For early adopter customers, you'll see the ✨ button in the "Analytics" > "Performance" section of your Unthread dashboard (if you don't see it, reply here to get early access!)

Relatedly, we're proud to announce our MCP Server, allowing you to manage Unthread data right from your favorite AI tool like Claude or ChatGPT. We offer a hosted version, or you can host your own using our open source MCP package: Uthread's MCP package on npm. We also wrote up more about our MCP server on our blog.

These are huge steps in making AI work seamlessly alongside your Unthread data in a way that's flexible, secure, and controlled by you. 

ANNOUNCING ALSO:

An All-New Customer Portal (in Beta)

We're super excited to announce our completely rebuilt Customer Portal, giving your team the ability to browse documents, ask the AI, and manage their tickets from a single place. You can configure your portal for internal employees, or for external customers to use.

To get started, send us a message, and you'll be given early access!

We try not to play favorites, so these updates are also very important:

• New knowledge source: SharePoint (sync your SharePoint docs into Unthread for AI responses)
• New automation steps for Okta group management to automate application access provisioning for employees
• Sync PagerDuty on-call groups into Slack as user groups for easy tag and SLA notifications in Unthread

What else do you want to see? I read every message—just send us one and I’ll get back to you.

- Tom, Co-founder and CEO