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Collaboration and Communication

A collection of 6 posts

How Unthread's AI Response Feature Improves Resolution Times

Collaboration and Communication

How Unthread's AI Response Feature Improves Resolution Times

AI-powered tools are everywhere, and standing out as a lasting, valuable solution is no small feat. Within customer support, one of AI’s most effective applications has been generating responses to handle repetitive questions, automating tedious tasks, and freeing up time for support teams to focus on complex issues. Now,

Slack vs Microsoft Teams for Communication

Collaboration and Communication

Slack vs Microsoft Teams for Communication: Why Slack is the Better Communication Tool

Effective communication platforms are essential for productivity, collaboration, and the overall success of teams in the workplace. Two of the leading platforms in the space are Slack and Microsoft Teams. Both are widely used for team communication, collaboration, and file sharing, but which one stands out as the better choice?

How Real-Time Collaboration Increases Productivity

Collaboration and Communication

How Real-Time Collaboration Increases Productivity

Having real-time collaboration has proven to be a game-changer in boosting productivity. We’ve already talked about the trend of companies working together on Slack Connect instead of email, seeing benefits in faster responses, fewer errors, and more automation possibilities. This is just one example of collaboration moved from traditional

How Unthread’s Task Manager Integrations Provide Better Alignment

Guides and How-to's

How Unthread’s Task Manager Integrations Provide Better Alignment

Customer support teams often face challenges when a customer reports a bug or issue that requires developer intervention. Typically, customer-facing roles lack the technical skills to resolve these issues directly, necessitating a clear communication channel with developers. This is where Unthread’s task manager integrations come into play. Task management

Connecting Microsoft Teams to Slack via Unthread

Guides and How-to's

Connecting Microsoft Teams to Slack via Unthread

According to Microsoft's report in 2023, there are 320 Million active users of Microsoft Teams. On the other hand, Slack has a much smaller number of active users, 35 millions to be exact. In a world where companies are using chat apps to communicate with each other, this

How To Overcome Communication Overload In Your Customer Support

Collaboration and Communication

How To Overcome Communication Overload In Your Customer Support

Quality customer support is built on quick, clear communication between a customer and their representative. As a company grows, so does the volume of tickets and variety of channels where you receive new messages. Reps receive an increasing number of emails, texts, calls, Slack messages, in-app chat messages, etc., and