An internal knowledge base (or internal kb) is a centralized repository where companies store valuable knowledge and references when they need access to information. It's essentially a digital library that employees refer to access relevant information and resolve issues instantly. An internal company knowledge base is focused on

IT self-service is an approach where end-users can resolve common IT issues and submit service requests without relying on the IT support team for every minor problem. IT self-service systems offer features like self-service portals, knowledge bases, and automated solutions, allowing users to find answers and resolve issues independently — without

Sharing Microsoft Teams channels with an external organization should be a straightforward process that streamlines cross-company collaboration, ideally not taking more than ten clicks. However, configuring Microsoft Teams external access and managing external Teams users confuses even the most tech-savvy professionals. This guide provides detailed steps for setting up external