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ITIL Frameworks

A collection of 3 posts
ITIL Service Level Management Guide
ITIL Frameworks

ITIL Service Level Management: An Expert Guide

The Service Level Management process within the ITIL 4 Framework keeps businesses' promises aligned with their actual performance at the internal support level.
Oct 30, 2024 6 min read
Unthread: ITIL Service Request Management Softwa
ITIL Frameworks

ITIL Service Request Management: An Expert Guide for IT Professionals

Service request management describes the process and tools used to handle all incoming service requests from employees, customers, and vendors. These requests can range from simple tasks like password resets to more complex needs like software installations or access to specific IT resources.
Oct 24, 2024 6 min read
Unthread: ITIL Incident Management Software
ITIL Frameworks Featured

ITIL Incident Management: An Expert Guide for IT Leaders

Incident management uses the ITIL framework to handle unplanned events that disrupt IT services. Its primary goal is to restore regular service operations as quickly as possible when an incident occurs.
Oct 22, 2024 8 min read
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