Unthread Launches Vibe Coding to Automate Tasks Across IT, HR, and Other Ops Teams
New Offering Already Automates 75% of IT Tasks, Making Enterprise Workflow Accessible to Everyone
Unthread, the AI-powered help desk company, today announced the launch of its new vibe coding feature for IT automation, enabling anyone to build complex integrations and workflows, all streamlined through one system. Their new vibe coding offering lets both technical and non-technical users curate personalized workflows through a simple explanation via a chatbot, which will then leverage Unthread’s AI capabilities to generate a fully functional automation behind the scenes – writing custom code, managing API keys, and securely connecting with third-party systems across the organization’s tech stack.
For years, IT teams have relied on disconnected systems and manual processes to bridge gaps among tools, including HR platforms, device management systems, and payroll providers. IT teams had to rely on either writing custom code themselves or layering on additional third-party automation tools. Unthread’s vibe coding removes that complexity, allowing teams to define their desired workflow and let AI handle the intricate branching logic and system integrations automatically.
“Most automation tools still require you to think like a developer,” said Tom Bachant, Founder & CEO of Unthread. “We wanted to flip that model completely. Now, anyone in a support or operations role can simply describe the workflow they want, and Unthread’s AI handles the integrations, logic, and code behind the scenes. It unlocks a new layer of productivity across the entire tech stack.”
One of the most common use cases for this product offering is employee onboarding. Traditionally, onboarding requires back-and-forth coordination between hardware procurement, device management, HR configuration, payroll, benefits enrollment, and more. With Unthread’s vibe coding, teams can create a single workflow that connects all relevant systems and completes onboarding in seconds.
Unlike standalone automation tools, Unthread’s vibe coding product is built on top of its robust service management platform designed for both humans and AI. Since 2021, the company has focused on building ticketing and support infrastructure optimized for conversational AI, while also prioritizing safeguards to securely handle secret keys, credentials, and cross-platform data exposure, enabling teams to vibe code with enterprise-grade security and control.
The impact is already evident among early customers, including Lemonade, the technology-driven insurance carrier. “Most automation tools make you feel like you’re teaching a toddler,” said Danny Fang, Head of IT at Lemonade. “Unthread’s new agentic bot? It’s like having an expert who actually understands your platform configuration and nails it on the first try. Our teams build intricate automations in seconds, solving complex problems faster than ever. Finally, support that actually supports itself.”
At a leading global travel platform, teams are seeing similar results. “In seconds, we built automations in Unthread that were able to deflect 50% of the inquiries before they became a ticket, and automate 40% of the tickets that do come in, saving our team countless hours,” said Tommy Cheng, IT Operations Lead.
Customers using vibe coding are already automating up to 75% of their existing IT tasks, reducing the need for separate workflow tools and bringing automation into a single AI-powered platform. As companies look to streamline operations without expanding headcount, Unthread’s vibe coding offering marks a major shift from manually building integrations to letting AI orchestrate workflows across the entire workplace tech stack.
About UnthreadUnthread is the AI-powered help desk that automates employee support and transforms how teams work. With tools for analytics, insights, and AI integrations, Unthread helps IT, HR, and internal operations teams resolve issues faster, work smarter, and focus on what matters most. Learn more at unthread.io