Unthread + Mistral: Power Your Agentic Workflows with Mistral AI

We're super excited to announce our partnership with Mistral to integrate their Agentic AI platform into your Unthread account. To get started with this integration, reach out to your Unthread representative.

Unthread + Mistral AI: Supercharging Agentic AI for Ops Teams

At Unthread, we’re building the next generation of agentic AI help desk software. This means building the best tools for humans paired with an AI that can take action, resolve issues, and continuously learn from every interaction.

Today, we’re excited to announce a powerful new integration: Mistral AI, one of the most advanced open-weight AI model providers in the world, is now available as a core powering option inside Unthread.

This means our customers can now analyze tickets, answer questions, and generate insights from Mistral AI’s lightning-fast, high-accuracy models all directly within Unthread’s helpdesk tool.

Why Mistral AI?

Mistral AI is an industry-leading LLM with capabilities ranging from computer vision to transcription to coding, and now supporting Agents in their API out of the box. What this means is a more standardized experience for users and an easier way for Unthread to leverage LLMs for more advanced workflows and AI decision-making.

What we’re seeing with Mistral AI powering Unthread customers:

• Ultra-fast AI responses — Mistral AI’s optimized architecture delivers answers with minimal latency.
• High-quality understanding — nuanced comprehension of customer queries, even with domain-specific jargon.
• Open & portable — choose Mistral AI for performance, cost-efficiency, or data sovereignty.
• Actionable automation — in Unthread, Mistral AI isn’t just answering questions—it’s triggering workflows, escalating issues, updating records, and more.

Building Powerful Agents with Mistral AI

Not all AIs are the same, and having AI does not mean it’s “agentic”. To be truly agentic, a system must be autonomous, goal-aware, and have access to tools. Unthread sets up this architecture behind the scenes when you configure your account by adding instructions and learning from previous tickets. But Unthread itself is not an AI and uses third party LLMs that our customers can choose. When choosing Mistral AI, you’re choosing to use an AI built from the ground up for agentic workflows:

• Autonomous task execution using multi-modal inputs and outputs
• Tool use across hundreds of integrations, now with MCP support
• Safety and transparency to prevent conflicts or hallucinations

Together, Mistral AI’s agentic AI is like having a proactive, resourceful assistant that doesn’t just answer questions, but helps you get things done efficiently and reliably.

How to Get Started with Mistral AI in Unthread

Unthread supports a “Bring your own LLM” model, meaning that you can choose your favorite LLM provider to power AI features in your account. Enabling Mistral AI is as simple as generating an API key from your Mistral AI console, and providing that in your Unthread portal.

What’s Next

We’re thrilled to partner with Mistral AI to push the boundaries of what’s possible in support automation. We share a vision for providing the best Agentic AI focused on privacy, accuracy, and speed. We can’t wait to see what our customers build with a leading AI model integrated into Unthread’s platform.