ITIL Frameworks ITIL Service Level Management: An Expert Guide The Service Level Management process within the ITIL 4 Framework keeps businesses' promises aligned with their actual performance at the internal support level.
ITIL Frameworks ITIL Service Request Management: An Expert Guide for IT Professionals Service request management describes the process and tools used to handle all incoming service requests from employees, customers, and vendors. These requests can range from simple tasks like password resets to more complex needs like software installations or access to specific IT resources.
ITIL Frameworks Featured ITIL Incident Management: An Expert Guide for IT Leaders Incident management uses the ITIL framework to handle unplanned events that disrupt IT services. Its primary goal is to restore regular service operations as quickly as possible when an incident occurs.
What Are IT Automation Services? IT automation services use software to accurately perform human-level tasks and manage workflows with little human involvement. These tasks range from managing operating systems (OS), network automation, software, controlling hardware, and delivering information technology solutions. They're also practical for handling repetitive processes like incident management, ticketing, or service
Informational What is an Internal Knowledge Base? An internal knowledge base (or internal kb) is a centralized repository where companies store valuable knowledge and references when they need access to information. It's essentially a digital library that employees refer to access relevant information and resolve issues instantly. An internal company knowledge base is focused on
Informational What is IT Self-Service? IT self-service is an approach where end-users can resolve common IT issues and submit service requests without relying on the IT support team for every minor problem. IT self-service systems offer features like self-service portals, knowledge bases, and automated solutions, allowing users to find answers and resolve issues independently — without
