The AI helpdesk that does the work for you
Self-learning docs, tickets, and workflows
Built natively for:
Powering support teams from fast-growing startups to enterprises
on G2
How it works
From first message to measured outcome — on autopilot
Four stages, one platform. Watch how Unthread handles every ticket end-to-end.
Hey team — our SSO integration with Okta just broke for the whole sales org. Nobody can log in.
Invoice #4421 — question about the line item for overage...
API keeps returning 429 when I call /v1/messages in bulk
The full platform
Every capability your support stack needs — in one place
Stop stitching ticketing, AI, knowledge, analytics, and on-call. Run it all from Unthread.
How do I rotate my API keys without downtime?
Generate a new key, deploy in shadow mode for 24h, then revoke the old one. Here's our full runbook →
Thanks! What's our policy on rotation?
Sensitive keys should be rotated every 3 months.
An AI agent that actually resolves tickets
Unthread AI reads context, searches your docs, and delivers grounded answers — not generic summaries. Deflects 40% on day one.
One inbox for every channel
Slack, email, web chat, Teams, API — unified.
Never miss an SLA
Live tracking with alerts to on-call.
Performance you can prove
Deflection, CSAT, gap analysis — out of the box.
A KB that writes itself
AI drafts articles from resolved tickets.
Route to the right person
Rotations, availability, expertise — handled.
Plug into your stack
Integrations without limits
Unthread has 100+ native integrations, and flexibility to build your own integrations with AI
Omnichannel intake
All your support channels in one place
Built for modern enterprises
Enterprise-grade security and scalability to protect your data and streamline your team's operations.
Flexible API
Create your own workflows and build automations on any platform with our modern API.
View docs
Enterprise Security
Built from the ground up to meet the highest standards of privacy & security.
Learn about securityAutomate operations right from Slack
- All-in-one platform for every channel
- Get up and running on day one
- Perfect for your entire company