Whether you're managing an engineering team or a support team, it's crucial to have the right person notified of new issues that come up. As the team grows, it's common to set schedules and rotations of who should be on call at a given time as the primary point of

There are over 200,000 companies that use Slack for instant communication. As of 2019, over 51% of employees prefer chat apps like Slack and Teams over email. In June 2020, Slack launched Slack Connect, a powerful way for companies to collaborate with each other in real-time. Currently, over 80%

Providing support to customers over Slack is a great way to increase engagement and retention – we review the best tools scale support on Slack.

If you're using Slack for customer support, you're likely doing doing customer support directly from the Slack app. This can be overwhelming unless you properly organize your customer channels, but more importantly, it can become a separate tool than your primary ticketing platform, such as Zendesk, Intercom, Salesforce Service Cloud,

SOC2 type 2 compliance is becoming increasingly important signal for SaaS companies that they follow best practices in protecting user data. SOC2 is an auditing process that evaluates a wide range of security and privacy-related controls, and Type 2 certification is especially rigorous, requiring a company to demonstrate that it

Every customer interaction has valuable data to unlock product feedback, upsell opportunities, and roadmap ideas. It's important to be diligent about tracking & organizing these conversations across all communication channels. Step 1: Set up a CRM A CRM, or Customer Relationship Management platform, should serve as the source of truth for

Startups live and die by their velocity – aka their ability to ship code and updates quickly. I’ve led several high output teams, including a 40-person team building self-driving car technology at Cruise, and most recently, our team at Unthread. The most common problems with engineering teams as reported by

If you're selling software, services, or any high-value product, you care about giving the best customer experience, and Slack Connect can be the easiest way to share quick updates between companies in a shared channel. There are huge benefits to using Slack for customer communication, and we'll show you how

As a Slack user, it’s important that you prevent information overload and focus on the messages that are most relevant to you. Organizing your channels is a key way to keep track of your most important messages to be sure nothing slips through the cracks. Group your channels Group