Support your customers on Slack with AI by your side

Unthread is the most advanced ticketing platform built into Slack

Conversational ticketing

Track new conversations as tickets so you can chat normally and be sure nothing is lost.

Assignment & escalation

Assign conversations to the right people on your team based on customer, content, and SLA rules.

Close out right from Slack

Our powerful Slack app allows you manage your conversations without leaving the app.

Bring conversations to a unified inbox

Unthread’s Slack inbox is a powerful way to track all open conversations without ever leaving Slack.

Integrate with your CRM to better understand customers

Empower reps by seting custom SLAs based on account type (e.g. Enterprise), storing conversation history, and enriching channels with account data.

Create tasks linked to conversations

Share conversation context to your favorite task tracking tool and get notified when linked tasks are complete.

Use AI to generate responses & insights

Using the latest in GPT-based AI, Unthread can help you understand common issues and provide insightful answers right from your help documentation.

Even more features

CRM Sync

All new conversations are automatically tracked as tickets with assignment & alerts

Helpdesk integration

Sync tickets to your helpdesk, and generate AI responses directly from your documentation

Task manager integration

Create tasks in Jira, Asana, Linear, and almost any other task manager and get real-time updates

Triage channels

Cross-post customer conversations into an internal channel for private discussion

Kanban ticket view

Manage your tickets from Slack or the web with our flexible kanban ticket board

Analytics

Get comprehensive analytics on response time, resolution time, common issues, and more

On-call rotations

All new conversations are automatically tracked as tickets with assignment & alerts

Auto-responses

Generate responses created by AI or set by your team, based on question type and even time of day

Multi-channel broadcasts

Design Slack messages with our drag & drop builder, and get analytics on channel engagement

Products

Slack Channel Support

AI-Generated Support

Shared Email Inbox

In-App Live Chat

SOLUTIONS