AI-powered
IT ticketing
in Slack
AI-powered IT ticketing in Slack
Complete ITSM platform built right into Slack.
Complete ITSM platform built right into Slack.
Complete ITSM platform built right into Slack.
Conversational ticketing
Create tickets from Slack threads, DMs, and emails automatically.
AI Copilot
Leverage the latest LLMs to deeply understand requests.
Extensible
Integrate with internal tools to run automated tasks.
Conversational ticketing
Create tickets from Slack threads, DMs, and emails automatically.
AI Copilot
Leverage the latest LLMs to deeply understand requests.
Extensible
Integrate with internal tools to run automated tasks.
Conversational ticketing
Create tickets from Slack threads, DMs, and emails automatically.
AI Copilot
Leverage the latest LLMs to deeply understand requests.
Extensible
Integrate with internal tools to run automated tasks.
End-to-end ITSM built for AI & Slack
Deflect and resolve common requests
Create custom automations driven by AI and escalated to humans when necessary.
Deflect and resolve common requests
Create custom automations driven by AI and escalated to humans when necessary.
Deflect and resolve common requests
Create custom automations driven by AI and escalated to humans when necessary.
Always loop in the right people
Automatically triage, categorize, and assign incoming requests where they belong.
Always loop in the right people
Automatically triage, categorize, and assign incoming requests where they belong.
Always loop in the right people
Automatically triage, categorize, and assign incoming requests where they belong.
Powerful ticketing built into Slack
Seamless experience for new requests and inbox view of open requests right in Slack.
Powerful ticketing built into Slack
Seamless experience for new requests and inbox view of open requests right in Slack.
Powerful ticketing built into Slack
Seamless experience for new requests and inbox view of open requests right in Slack.
A modern back-office for ticket management
Keep your existing ticketing platform or use ours to manage requests with powerful features.
A modern back-office for ticket management
Keep your existing ticketing platform or use ours to manage requests with powerful features.
A modern back-office for ticket management
Keep your existing ticketing platform or use ours to manage requests with powerful features.
Built for modern enterprises
Meet employees where they work, automate any workflow, and monitor your team's performance.
Flexible API
Create your own workflows and build automations on any platform with our modern API.
Enterprise Security
Built from the ground up to meet the highest standards of privacy & security.
Integrates with your favorite tools
Unthread integrates with dozens of tools right out of the box, no code necessary.
Built for modern enterprises
Meet employees where they work, automate any workflow, and monitor your team's performance.
Flexible API
Create your own workflows and build automations on any platform with our modern API.
Enterprise Security
Built from the ground up to meet the highest standards of privacy & security.
Integrates with your favorite tools
Unthread integrates with dozens of tools right out of the box, no code necessary.
Built for modern enterprises
Meet employees where they work, automate any workflow, and monitor your team's performance.
Flexible API
Create your own workflows and build automations on any platform with our modern API.
Enterprise Security
Built from the ground up to meet the highest standards of privacy & security.
Integrates with your favorite tools
Unthread integrates with dozens of tools right out of the box, no code necessary.
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
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