All plans include a 14-day free trial
Find the plan for you
AnnualMonthly
Basic
Starting at
$50
per agent / monthEssential support tools for small teams to stay organized and responsive.
- Conversation tracking
- SLAs and assignments
- Slack Inbox
- Slack Broadcasts
- Basic integrations & API
- Dedicated Slack support channel
- Up to 100 conversations/month
*Minimum 5 seats
Most popular
Pro
Starting at
$75
per agent / monthAdvanced features for growing teams and with AI automation at the core.
- Everything in Basic
- AI automation builder
- Self-learning documentation
- Customer portal
- Knowledgebase sync
- Custom analytics dashboards
- NPS & CSAT surveys
- CRM integrations
- Advanced permissioning
- Bi-directional 3rd party ticket sync
- Escalations & approval requests
- Custom status workflows
- Dedicated solutions engineer
Enterprise
Custom solutions for teams needing integrations, SSO, & advanced support.
- Custom integrations
- Single sign-on (SSO)
- HRIS integration & directory sync
- HIPAA & BAAs
- Dedicated hosting
- Mass email broadcasts
- Industry-leading SLAs
- Slack enterprise grid
- LDAP integration
Powering support teams from fast-growing startups to enterprises
on G2Frequently asked questions
Answers to common questions
What contract lengths are possible?
Monthly, annual, or multi-year.
How do I know if I need the enterprise plan?
Book a demo with our team and we'll help you figure it out.
How can I try Unthread before buying?
Sign up for a demo and you'll get access to a free trial.
Automate operations right from Slack
- All-in-one platform for every channel
- Get up and running on day one
- Perfect for your entire company