Support your customers right in Slack
Instantly answer questions and route tickets to the right team members.
Personalize
Open a Slack channel with your customers to easily ask questions.
Automate
Unthread tracks conversations and organizes into tickets with SLAs.
Integrate anywhere
Sync with CRMs, create tickets, and export reports.
Manage tickets right in Slack
Unthread’s Slack inbox is a powerful way to track all open tickets, deeplink to the right thread, and close issues out.
AI responds & provides insights
Understand common issues and provide insightful answers right from your help documentation.
Build custom workflows
Use our built-in integrations with task managers, CRMs, no-code tools, or build your own with our API and webhooks.
Built for modern enterprises
Meet employees where they work, automate any workflow, and monitor your team's performance.
Flexible API
Create your own workflows and build automations on any platform with our modern API.
Enterprise Security
Built from the ground up to meet the highest standards of privacy & security.
Integrates with your favorite tools
Unthread integrates with dozens of tools right out of the box, no code necessary.
Complete service management platform
Helpdesk integration
Manage tickets from Slack or the web with our flexible kanban board.
CRM sync
All conversations are automatically tracked as tickets with alerts.
Task manager integration
Comprehensive analytics on response time, resolution time, trends, & more.
Triage channels
All conversations are automatically tracked as tickets with alerts.
Kanban ticket view
Automate responses based on question type, time of day, & more.
AI analytics
Use our drag & drop builder and get channel engagement analytics.
On-call rotations
All conversations are automatically tracked as tickets with alerts.
Auto-responses
Automate responses based on question type, time of day, & more.
Multi-channel broadcasts
Use our drag & drop builder and get channel engagement analytics.
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
