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from seed to Fortune 500

Supporting companies from seed to Fortune 500

Trusted by leaders in SaaS, fintech, consulting, and more.

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"Unthread automatically resolves about 40% of all tickets that come in across different teams."

Learn how they use Unthread AI, workflow automation, and escalation paths to solve tickets faster.

Read the full story

Burak Doma

"Unthread is more than a ticketing solution. The product touches to every aspect of operational communication for teams from Seed startups to public companies."

Nate Lotts

Anybody that doesn’t use Unthread and is a Slack native organization is absolutely positively cheating themselves.

What our customers say

What our
customers say

4.9/5

Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high.

Geran Smith

Director of Customer Advocacy, FlowEQ

Geran Smith

Director of Customer Advocacy, FlowEQ

Geran Smith

Director of Customer Advocacy, FlowEQ

I couldn't be happier with Unthread. It has seamlessly consolidated our ticket flows from Slack, Teams, email, and chat, bringing everything together in one intuitive interface. The automations are top-notch and save us tons of time.

Angel Pereyra

Technical Support Manager

Angel Pereyra

Technical Support Manager

Angel Pereyra

Technical Support Manager

Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what’s important in the product roadmap.

Vineeth Madhusudanan

Product Manager, Statsig

Vineeth Madhusudanan

Product Manager, Statsig

Vineeth Madhusudanan

Product Manager, Statsig

"Before Unthread, we manually tracked inbound support requests but this quickly ran into challenges and it wasn't always clear what the latest status was or who was responsible for a particular ticket."