Supporting companies from seed to Fortune 500
Trusted by leaders in SaaS, fintech, consulting, and more.
Danny Fang
Head of IT
“Unthread automatically resolves about 40% of all tickets that come in across different teams.”
Learn how they use Unthread AI, workflow automation, and escalation paths to solve tickets faster.
Read their storyCerby
“I couldn't be happier with Unthread. It has seamlessly consolidated our ticket flows from Slack, Teams, email, and chat, bringing everything together in one intuitive interface. The automations are top-notch and save us tons of time.”
Defense Unicorns
“Anybody that doesn't use Unthread and is a Slack native organization is absolutely positively cheating themselves.”
Statsig
Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what's important in the product roadmap.
FlowEQ
Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high.
Permify
Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what's important in the product roadmap.
Powering support teams from fast-growing startups to enterprises
What our customers say
on G2Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high.
Geran Smith
Director of Customer Advocacy, FlowEQ
Unthread is more than a ticketing solution. The product touches every aspect of operational communication — from seed startups to public companies.
Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what's important in the product roadmap.
Vineeth Madhusudanan
Product Manager, Statsig
Before Unthread, we manually tracked inbound support requests but this quickly ran into challenges and it wasn't always clear what the latest status was or who was responsible for a particular ticket.
Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what's important in the product roadmap.
Automate operations right from Slack
- All-in-one platform for every channel
- Get up and running on day one
- Perfect for your entire company