The Best of AI + Human Powered Support
Resolve tickets instantly, and give human agents a world class admin platform.
How AI-Generated Support Works
Using the latest in GPT-based AI, we’re able to generate real solutions to customer problems instantly.
Link any form of documentation and we’ll automatically crawl and sync the information for the AI to use as a reference for its answers and recommendations.
Set the limits of how you want AI to operate. You can optionally only leverage AI for certain times of day or for certain customer tiers.
Collect feedback on when your documentation is missing details needed to answer questions, keeping your knowledgebase up-to-date.
Generate insightful answers instantly
Let the AI bot respond directly or assist your reps with the context they need.
- Evaluate potential to engage with your audience
- Trained on your existing documentation
- Customize response to match your voice
Gain insights with auto-tagging
Categorize customer conversations instantly and learn what topics are trending.
Track trends over time to see how your product development is keeping pace with customer demand.
Find the Signal in the Noise
Generate summaries for messages, threads, customers, or even your entire week of tickets.
- Evaluate potential to engage with your audience
- Trained on your existing documentation
- Customize response to match your voice
Privacy-First AI Built for Enterprise
Unthread AI is hosted on our own servers, and we won’t sent a 3rd party without your consent.
We don’t train our own models with your data, and you can even integrate your own AI.
Connect to any helpdesk in seconds
Zendesk
Intercom
Salesforce
Freshdesk
Gitbook
Mintlify
Mintlify
Try it in Slack to See AI in Action
