AI-Powered IT Ticketing
in Slack

Leverage conversational AI in Slack alongside a world class ticketing platform.

A Modern Revolution to Traditional Ticketing

Conversational

Create tickets from Slack threads, DMs, and emails automatically.

AI-First

Leverage the latest LLMs to deeply understand requests.

Extensible

Integrate with internal tools to run automated tasks.

Watch Unthread AI in Action:

Deflect and resolve common requests

Set up your own custom automations that can be driven by AI-generated categorization of requests. Add humans the loop for sensitive requests.

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Always Loop in the Right Team Members

Categorizing incoming requests to automatically assign to the right team, spin up triage threads, and ask for approvals or input from teammates.

Powerful Ticketing Built into Slack

Conversational ticketing means that new Slack messages trigger new tickets automatically. Unthread creates a seamless experience for new requests, and provides a full inbox view of open requests in a Slack view.

A modern back-office for ticket management

Choose to use your own ticketing platform like Freshdesk or Zendesk, or use our fully-fledged ticketing back-office to manage requests with powerful extensions and features.

Generate Answers from Documentation and Slack History

Unthread learns how you respond to questions and can update your documentation accordingly

Connect your documentation

Link your knowledge base source, whether it’s a Confluence wiki, a Notion workspace, or Google Drive. We’ll sync it and train our AI on the information.

Customize the responses

Set the amount of automation that matches your needs. Let the bot send documentation, ask follow-ups and auto-ping the right team member.

Improve based on feedback

Collect feedback on when your documentation is missing details needed to answer questions, keeping your knowledgebase up-to-date.

Want to learn more about how our AI works?

Integrate your docs, tasks, directory, and more with our workflow builder

Our automations systems support every major task manager, HRIS provider, and knowledge base, while also providing custom integrations that can be chained together into automated workflows.