Solve Issues Instantly in Slack

The most advanced ticketing platform built right into Slack. Track conversations as tickets and resolve instantly with powerful automations.

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Powering support teams from fast-growing startups to enterprises

4.9/5on G2

Conversational ticketing

Track conversations as tickets so you can chat normally without losing anything.

AI assignment

Assign conversations to the right teammates using customer context and SLA rules.

Close tickets in Slack

Manage conversations directly in Slack — no context switching.

All conversations in a unified inbox

Track all open conversations without ever leaving Slack. Whether tickets come from email, chat, or Slack DMs, they all flow into one place.

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Track tasks linked to conversations

Share context with your favorite task manager to get notified when linked tasks are complete.

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Generate responses and insights with AI

Understand common issues and get insightful answers right from your help documentation.

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Tailor conversations with CRM integration

Empower support reps with custom SLAs, conversation histories, and enriching channels with account data.

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Tailor conversations with CRM integration

Agentic builder

Vibe-code your own integrations

Describe the workflow you have in mind. Our agentic AI builds it for you, lays it out as a visual diagram, and hands you the underlying code — so you can connect Unthread to anything in your stack.

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Watch the AI build it as a visual diagram
Inspect, edit, and own the underlying code

Explore Automations

Describe an integration

When a P1 issue is reported in #customer-support, file a Linear bug, page the on-call engineer, and post status updates back to the thread.

Agent readyBuild

Workflow

Slack

Trigger · #customer-support

Unthread AI

Detect P1 severity

Linear

File bug · page on-call

handler.ts

export async function onSlackMessage(event) {
  const severity = await ai.triage(event.text);
  if (severity === "P1") {
    await linear.issues.create({ summary });
    await pagerduty.page(onCallTeam);
  }
}