Turn support noise into clear insights
Support customers in Slack with AI
Support customers in Slack with AI
Track trends, spot issues early, and drive meaningful improvements.
The most advanced ticketing platformbuilt right into Slack.
The most advanced ticketing platformbuilt right into Slack.
Built for real-time ops
Capture what’s happening across channels the moment it starts
Insightful by default
Organizes your support data into clear trends and actionable summaries.
Always within reach
See performance, spot risks, and share updates in Slack
Built for real-time ops
Capture what’s happening across channels the moment it starts
Insightful by default
Organizes your support data into clear trends and actionable summaries.
Always within reach
See performance, spot risks, and share updates in Slack
Built for real-time ops
Capture what’s happening across channels the moment it starts
Insightful by default
Organizes your support data into clear trends and actionable summaries.
Always within reach
See performance, spot risks, and share updates in Slack
Spot patterns before they scale
Track support volume, SLA breaches, and top recurring issues with automatic grouping and trend lines.
Spot patterns before they scale
Track support volume, SLA breaches, and top recurring issues with automatic grouping and trend lines.
Spot patterns before they scale
Track support volume, SLA breaches, and top recurring issues with automatic grouping and trend lines.
Measure AI deflection rate
See how often issues are resolved by the Knowledge Base or automations before they ever reach your team.
Measure AI deflection rate
See how often issues are resolved by the Knowledge Base or automations before they ever reach your team.
Measure AI deflection rate
See how often issues are resolved by the Knowledge Base or automations before they ever reach your team.
Build your own BI dashboards
Pipe raw Unthread data into tools like Looker, Tableau, or Hex with full flexibility.
Build your own BI dashboards
Pipe raw Unthread data into tools like Looker, Tableau, or Hex with full flexibility.
Build your own BI dashboards
Pipe raw Unthread data into tools like Looker, Tableau, or Hex with full flexibility.
Share insights directly in Slack
Send summaries, SLA breach alerts, and live metrics straight into Slack, so your team stays aligned without digging through charts.
Share insights directly in Slack
Send summaries, SLA breach alerts, and live metrics straight into Slack, so your team stays aligned without digging through charts.
Share insights directly in Slack
Send summaries, SLA breach alerts, and live metrics straight into Slack, so your team stays aligned without digging through charts.
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
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