Launch Live Chat or a Support Portal in Minutes
Create your own branded support chat experience in a standalone help center or embedded into your website.
Powering support teams from fast-growing startups to enterprises
on G2
Branded
Easily customize the look and feel to match your brand for a seamless experience.
Flexible
Control appearance, messaging, and much more without any code.
Extensible
Sync website conversations with your customers in your existing CRM.
Get live chat, docs, and AI responses in one place
Either embed the chat bubble or launch a fully-branded helpdesk portal.
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Manage tickets end-to-end
Add internal notes, set priority, and track against your SLA – all from Slack.
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Send replies from Slack threads
Use Slack to chat with customers on your website in realtime.
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Sync with other tools
Keep your live chats synced with messages from email, Slack, CRMs, and more.
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Complete service management platform
Everything your team needs to deliver exceptional support, all in one place.
Omni-channel intake
Turn Slack DMs, messages, emails, and more into tickets instantly
Knowledge management
Self-learning knowledge base that drafts articles from conversations
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts
On-call rotations
Distribute workload based on rotations, availability, or expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Identify new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Automate operations right from Slack
- All-in-one platform for every channel
- Get up and running on day one
- Perfect for your entire company