Finally, Docs That Write Themselves
Automatically generate new or updated documents based on chat history and resolved tickets.
Powering support teams from fast-growing startups to enterprises
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Add docs from anywhere
Sync existing documentation from the web, Google Drive, Notion, or anywhere else
Customize responses
Train your own AI agent and influence its behavior through custom prompts
Learn from conversations
Docs are always up-to-date with our AI knowledge manager agent
Knowledge in minutes
Sync your docs from anywhere
Connect Notion, Confluence, SharePoint, Google Drive, Zendesk, Freshservice, GitHub, Wiki.js, your codebase, and more. Unthread keeps everything in sync — so the AI always answers from your latest content.
One unified knowledge base, always up to date
Every connected source streams into Unthread, gets re-indexed when it changes, and powers grounded answers from the AI.
- Grounded answers from the AI agent
- Smart routing based on ticket content
- Auto-suggested replies for human agents
Turn real conversations into articles
Unthread detects repeat questions and drafts help docs for you.
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Flag updates with full context
Get notified when articles go out of date—with links to the tickets that triggered it.
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Review changes with confidence
See clear before/after changes, and approve updates in one click.
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Instant answers, right in Slack
Access and send articles without leaving the conversation.
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Complete service management platform
Everything your team needs to deliver exceptional support, all in one place.
Omni-channel intake
Turn Slack DMs, messages, emails, and more into tickets instantly
Knowledge management
Self-learning knowledge base that drafts articles from conversations
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts
On-call rotations
Distribute workload based on rotations, availability, or expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Identify new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Automate operations right from Slack
- All-in-one platform for every channel
- Get up and running on day one
- Perfect for your entire company