For IT, HR, CS, and other operations teams
Agentic Service Management
in Slack
Unthread automatically tracks conversations as tickets and uses AI to prioritize, assign, and resolve instantly.
Create Your Support Agent in Slack
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Trusted by world class teams
Powerful ticketing built for humans & AI
While customers reach out in Slack, your team members have a powerful back-office ticketing tool to navigate the queue, kick off automations, and seamlessly hand off between human and AI responses.
Try the first inbox built for Slack support
🙋 Assign ownership of incoming messages
🙌 View your assignments directly within Slack
🧘♀️ Close them out when you’re done — reach inbox zero
Get faster responses and faster resolutions
Not all messages are created equal. Prioritize important tickets, easily loop in colleagues, and escalate to reach your SLA targets.
Understand common issues and trends
🦾 Automatically categorize incoming ticket types
🧑🔬 Analyze response and resolution time per category
🔮 Learn where your documentation is missing or out of date
One place to manage all incoming tickets
Unthread is an omni-channel inbox that aggregates tickets and data across any source that your customers use.
Manage Slack Channels or Slack DMs
Automatically track tickets from Slack channels or let users DM a support bot for private ticket creation.
Manage Support Emails Alongside Slack
Forward support emails into Slack to create private threads about each new message.
Embed Live Chat and Customer Portals
With a few lines of code, you can provide a live chat interface or a ticket dashboard customized to your brand.
Use AI to answer questions and automate tasks
Aggregate data across all ticket sources and track where customers are engaging the most.
Create Your Own Workflows With Our Powerful API
Our full API and webhook support allows you to extend the Unthread platform and integrate with internal tools and processes.
Even more features
Integrated with your favorite tools
Connect to task managers, CRMs, data warehouses, existing support platforms, and so much more.
Security built for the enterprise
SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.
How Unthread Works Across Industries
Agencies
Build closer relationships by having a direct line to customers.
Open Source Software
Grow an open-source community with a Slack support workspace.
Productivity Tools
Get faster product feedback loops by creating a shared channel.
Fintech
Increase transparency and reduce risk with instant communication over Slack.
Infrastructure SaaS
Provide top-tier support for critical customer infrastructure.
Start automating your ticketing in Slack
Start tracking your conversations and keep your customers in the loop. Connect your first channel for free.
No credit card required.