Support customers in Slack with AI
Unthread automatically turns Slack conversations into actionable tickets.
The most advanced ticketing platformbuilt right into Slack.
The most advanced ticketing platformbuilt right into Slack.
Conversational ticketing
Track conversations as tickets so you can chat normally without losing anything.
AI assignment
Assign conversations to the right teammate using customer, content, and SLA rules.
Close tickets in Slack
Manage conversations directly in Slack—no context switching.
Conversational ticketing
Track conversations as tickets so you can chat normally without losing anything.
AI assignment
Assign conversations to the right teammate using customer, content, and SLA rules.
Close tickets in Slack
Manage conversations directly in Slack—no context switching.
Conversational ticketing
Track conversations as tickets so you can chat normally without losing anything.
AI assignment
Assign conversations to the right teammate using customer, content, and SLA rules.
Close tickets in Slack
Manage conversations directly in Slack—no context switching.
All conversations in a unified inbox
Track all open conversations without ever leaving Slack.
All conversations in a unified inbox
Track all open conversations without ever leaving Slack.
All conversations in a unified inbox
Track all open conversations without ever leaving Slack.
Track tasks linked to conversations
Share context with your favorite task manager to get notified when linked tasks are complete.
Track tasks linked to conversations
Share context with your favorite task manager to get notified when linked tasks are complete.
Track tasks linked to conversations
Share context with your favorite task manager to get notified when linked tasks are complete.
Generate responses and insights with AI
Understand common issues and get insightful answers right from your help documentation.
Generate responses and insights with AI
Understand common issues and get insightful answers right from your help documentation.
Generate responses and insights with AI
Understand common issues and get insightful answers right from your help documentation.
Tailor conversations with CRM integration
Empower support reps with custom SLAs, conversation histories, and enriching channels with account data.
Tailor conversations with CRM integration
Empower support reps with custom SLAs, conversation histories, and enriching channels with account data.
Tailor conversations with CRM integration
Empower support reps with custom SLAs, conversation histories, and enriching channels with account data.
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Complete service management platform
Omni-channel intake
Turn Slack DMs, messages, emails, and more into ticket instantly
Knowledge management
Turn Slack DMs, messages, emails, and more into ticket instantly
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts.
On-call rotations
Distribute workload based on rotations, availability, or areas of expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Look at new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
Automate operations right from Slack
All-in-one platform for every channel
Get up and running on day one
Perfect for your entire company
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