AI-Powered IT Ticketing
in Slack
Leverage conversational AI in Slack alongside a world class ticketing platform.
A modern approach to traditional ticketing
Deflect and resolve common requests
Set up your own custom automations that can be driven by AI-generated categorization of requests. Add humans the loop for sensitive requests.
Always Loop in the Right Team Members
Categorizing incoming requests to automatically assign to the right team, spin up triage threads, and ask for approvals or input from teammates.
Powerful Ticketing Built into Slack
Conversational ticketing means that new Slack messages trigger new tickets automatically. Unthread creates a seamless experience for new requests, and provides a full inbox view of open requests in a Slack view.
A modern back-office for ticket management
Choose to use your own ticketing platform like Freshdesk or Zendesk, or use our fully-fledged ticketing back-office to manage requests with powerful extensions and features.
Generate Answers from Documentation and Slack History
Unthread learns how you respond to questions and can update your documentation accordingly
Link your knowledge base source, whether it’s a Confluence wiki, a Notion workspace, or Google Drive. We’ll sync it and train our AI on the information.
Set the amount of automation that matches your needs. Let the bot send documentation, ask follow-ups and auto-ping the right team member.
Collect feedback on when your documentation is missing details needed to answer questions, keeping your knowledgebase up-to-date.
Want to learn more about how our AI works?
Even more features
Security built for the enterprise
SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.
PROUDLY SERVING THESE GREAT COMPANIES AND MANY MORE
