AI-Powered IT Ticketing
in Slack
Leverage conversational AI in Slack alongside a world class ticketing platform.
A modern approach to traditional ticketing
Conversational
Create tickets from Slack threads, DMs, and emails automatically.
AI-First
Leverage the latest LLMs to deeply understand requests.
Extensible
Integrate with internal tools to run automated tasks.
Deflect and resolve common requests
Set up your own custom automations that can be driven by AI-generated categorization of requests. Add humans the loop for sensitive requests.
Always Loop in the Right Team Members
Categorizing incoming requests to automatically assign to the right team, spin up triage threads, and ask for approvals or input from teammates.
Powerful Ticketing Built into Slack
Conversational ticketing means that new Slack messages trigger new tickets automatically. Unthread creates a seamless experience for new requests, and provides a full inbox view of open requests in a Slack view.
A modern back-office for ticket management
Choose to use your own ticketing platform like Freshdesk or Zendesk, or use our fully-fledged ticketing back-office to manage requests with powerful extensions and features.
Generate Answers from Documentation and Slack History
Unthread learns how you respond to questions and can update your documentation accordingly
Link your knowledge base source, whether it’s a Confluence wiki, a Notion workspace, or Google Drive. We’ll sync it and train our AI on the information.
Set the amount of automation that matches your needs. Let the bot send documentation, ask follow-ups and auto-ping the right team member.
Collect feedback on when your documentation is missing details needed to answer questions, keeping your knowledgebase up-to-date.
Want to learn more about how our AI works?
Integrate your docs, tasks, directory, and more with our workflow builder
Our automations systems support every major task manager, HRIS provider, and knowledge base, while also providing custom integrations that can be chained together into automated workflows.
Even more features
Legacy ticketing integration
Sync tickets to your existing helpdesk like Freshdesk, Jira, Zendesk, and others.
Task manager integration
Create tasks in Jira, Asana, Linear, and almost any other task manager and get real-time updates
Triage channels
Cross-post customer conversations into an internal channel for private discussion
Kanban ticket view
Manage your tickets from Slack or the web with our flexible kanban ticket board
On-call rotations
All new conversations are automatically tracked as tickets with assignment & alerts
In-depth analytics
Get comprehensive analytics on response times, resolution times, common issues, and even CSAT scores
Security built for the enterprise
SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.