AI-Powered IT Ticketing
in Slack

Leverage conversational AI in Slack alongside a world class ticketing platform.

Sample IT request
Answer Generated by AI
Response from an IT rep
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A modern approach to traditional ticketing


Create tickets from Slack threads and DMs automatically.


Leverage the latest LLMs to deeply understand requests.


Integrate with internal tools to run automated tasks.

Deflect and resolve common requests

Set up your own custom automations that can be driven by AI-generated categorization of requests. Add humans the loop for sensitive requests.

An example request to a SaaS application handled by Unthread

Always Loop in the Right Team Members

Categorizing incoming requests to automatically assign to the right team, spin up triage threads, and ask for approvals or input from teammates.

Powerful Ticketing Built into Slack

Conversational ticketing means that new Slack messages trigger new tickets automatically. Unthread creates a seamless experience for new requests, and provides a full inbox view of open requests in a Slack view.

An example request and the Slack inbox view

A modern back-office for ticket management

Choose to use your own ticketing platform like Freshdesk or Zendesk, or use our fully-fledged ticketing back-office to manage requests with powerful extensions and features.

Generate Answers from Documentation and Slack History

Unthread learns how you respond to questions and can update your documentation accordingly

Connect your documentation

Link your knowledge base source, whether it’s a Confluence wiki, a Notion workspace, or Google Drive. We’ll sync it and train our AI on the information.

Customize the responses

Set the amount of automation that matches your needs. Let the bot send documentation, ask follow-ups and auto-ping the right team member.

Improve based on feedback

Collect feedback on when your documentation is missing details needed to answer questions, keeping your knowledgebase up-to-date.

Want to learn more about how our AI works?

Even more features

Legacy ticketing integration

Sync tickets to your existing helpdesk like Freshdesk, Jira, Zendesk, and others.

Task manager integration

Create tasks in Jira, Asana, Linear, and almost any other task manager and get real-time updates

Triage channels

Cross-post customer conversations into an internal channel for private discussion

Kanban ticket view

Manage your tickets from Slack or the web with our flexible kanban ticket board

On-call rotations

All new conversations are automatically tracked as tickets with assignment & alerts

In-depth analytics

Get comprehensive analytics on response times, resolution times, common issues, and even CSAT scores

Security built for the enterprise

SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.


Start Resolving Tickets Faster

Try Unthread free for 14 days

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