AI-Powered HR Ticketing in Slack
Instantly answer questions and route tickets to the right team members with deep integrations to your HRIS, knowledge base, Slack, and existing ticketing tools.
Trusted by world class teams
Automate Employee Support Right from Slack
Deflect and Resolve Common Requests
Set up your own custom automations that can be driven by AI-generated categorization of requests. Add humans the loop for sensitive requests.
Always Loop in the Right Team Members
Categorizing incoming requests to automatically assign to the right team, spin up triage threads, and ask for approvals or input from teammates.
Manage Tickets from Anywhere
Unthread syncs tickets between Slack, Jira, Zendesk, anywhere else you track your work.
Generate Answers from Documentation and Slack History
Unthread learns how you respond to questions and can update your documentation accordingly
Link your knowledge base source, whether it’s a Confluence wiki, a Notion workspace, or Google Drive. We’ll sync it and train our AI on the information.
Set the amount of automation that matches your needs. Let the bot send documentation, ask follow-ups and auto-ping the right team member.
Collect feedback on when your documentation is missing details needed to answer questions, keeping your knowledgebase up-to-date.
Want to learn more about how our AI works?
Integrate Your HRIS, Wikis, and Existing Ticketing Tools
Our automations systems support every major task manager, HRIS provider, and knowledge base, while also providing custom integrations that can be chained together into automated workflows.
Even More Features
Security built for the enterprise
SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.