Automated Internal Ticketing

Built into Slack

Track and resolve internal requests in the tool your team already uses every day.

How Unthread Works

Conversational Ticketing

New messages in channels automatically track tickets without complex forms or workflows.

Smart Routing

Assign tickets to the right team members based on the type of ticket created.

Helpdesk Integration

Surface knowledgebase articles and let team members resolve their own issues.

Managed in Slack

Tickets can be managed from start to finish without ever leaving Slack.

Solutions for Every Use-Case

IT Teams

Create a channel for new requests and assign to the right member of your team to fulfill.

HR & People Teams

Assign questions about benefits, payroll, time off, etc. to the right teams in your org.

Internal Q&A

Set up channels where any team member can ask questions of another supporting team.

Developer Support

Set up an internal support channel where developers can answer technical questions.

Bug Reporting

Provide a place for team members to report issues, and ensure the right team takes a look.

Sample Slack thread showing a request for a promotion and the Unthread bot's reply

Manage Tickets Without Leaving Slack

Unthread’s Slack inbox is a powerful way to track all open tickets, deeplink to the right thread, and close issues out.

Use AI to Generate Responses & Insights

Using the latest in GPT-based AI, Unthread can help you understand common issues and provide insightful answers right from your help documentation.

Build Custom Workflows With Your Other Tools

Use our built-in integrations with task managers, CRMs, no-code tools, or build your own with our API and webhooks.

Security built for the enterprise

SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.

Even more features

Helpdesk integration

Sync tickets to your helpdesk, and generate AI responses directly from your documentation

Task manager integration

Create tasks in Jira, Asana, Linear, and almost any other task manager and get real-time updates

Triage channels

Cross-post customer conversations into an internal channel for private discussion

Kanban ticket view

Manage your tickets from Slack or the web with our flexible kanban ticket board


Get comprehensive analytics on response time, resolution time, common issues, and more

On-call rotations

All new conversations are automatically tracked as tickets with assignment & alerts


Generate responses created by AI or set by your team, based on question type and even time of day

Trusted by world class teams

Try Unthread Ticketing Free for 14 Days

See how conversational ticketing can tame your Slack channels in minutes.

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