Automate Support for Internal Teams in Slack
Meet employees where they are and use AI to automate the routing, categorization, and resolution of incoming requests.
Trusted by world class teams
How Unthread Works
Solutions for Every Team
Create a channel for new requests and assign to the right member of your team to fulfill.
Assign questions about benefits, payroll, time off, etc. to the right teams in your org.
Set up channels where any team member can ask questions of another supporting team.
Set up an internal support channel where developers can answer technical questions.
Provide a place for team members to report issues, and ensure the right team takes a look.
Manage Tickets Without Leaving Slack
Unthread’s Slack inbox is a powerful way to track all open tickets, deeplink to the right thread, and close issues out.
Use AI to Generate Responses & Insights
Using the latest in GPT-based AI, Unthread can help you understand common issues and provide insightful answers right from your help documentation.
Build Custom Workflows With Your Other Tools
Use our built-in integrations with task managers, CRMs, no-code tools, or build your own with our API and webhooks.
The Leader in Slack-Native AI Chat
Using the latest in GPT-based AI, we’re able to generate real solutions to customer problems instantly.
Link your knowledge base source, whether it’s a Confluence wiki, a Notion workspace, or Google Drive. We’ll sync it and train our AI on the information.
Set the amount of automation that matches your needs. Let the bot send documentation, ask follow-ups and auto-ping the right team member.
Collect feedback on when your documentation is missing details needed to answer questions, keeping your knowledgebase up-to-date.
Want to learn more about how our AI works?
Security built for the enterprise
SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.
Even more features
See Why 100+ Teams Trust Unthread
Try free for 14 days