Automated Internal Ticketing
Built into Slack
Track and resolve internal requests in the tool your team already uses every day.



How Unthread Works
Conversational Ticketing
New messages in channels automatically track tickets without complex forms or workflows.
Smart Routing
Assign tickets to the right team members based on the type of ticket created.
Helpdesk Integration
Surface knowledgebase articles and let team members resolve their own issues.
Managed in Slack
Tickets can be managed from start to finish without ever leaving Slack.
Solutions for Every Use-Case
Create a channel for new requests and assign to the right member of your team to fulfill.
Assign questions about benefits, payroll, time off, etc. to the right teams in your org.
Set up channels where any team member can ask questions of another supporting team.
Set up an internal support channel where developers can answer technical questions.
Provide a place for team members to report issues, and ensure the right team takes a look.


Manage Tickets Without Leaving Slack
Unthread’s Slack inbox is a powerful way to track all open tickets, deeplink to the right thread, and close issues out.
Use AI to Generate Responses & Insights
Using the latest in GPT-based AI, Unthread can help you understand common issues and provide insightful answers right from your help documentation.


Build Custom Workflows With Your Other Tools
Use our built-in integrations with task managers, CRMs, no-code tools, or build your own with our API and webhooks.
Security built for the enterprise
SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.
Even more features
Helpdesk integration
Sync tickets to your helpdesk, and generate AI responses directly from your documentation
Task manager integration
Create tasks in Jira, Asana, Linear, and almost any other task manager and get real-time updates
Triage channels
Cross-post customer conversations into an internal channel for private discussion
Kanban ticket view
Manage your tickets from Slack or the web with our flexible kanban ticket board
Analytics
Get comprehensive analytics on response time, resolution time, common issues, and more
On-call rotations
All new conversations are automatically tracked as tickets with assignment & alerts
Auto-responses
Generate responses created by AI or set by your team, based on question type and even time of day
Trusted by world class teams








Try Unthread Ticketing Free for 14 Days
See how conversational ticketing can tame your Slack channels in minutes.