Scale Up Your Slack Support

AI-Powered Support in Slack

Unthread is a Slack inbox that turns slack threads into prioritized tickets with assignments, SLAs, and powerful automations.

Trusted by world class teams

Finally, Scalable Support on Slack


Track New Conversations

All new conversations are automatically tracked as tickets with assignment & alerts


Set Alerts to Meet Your SLAs

Measure and improve your response times with assignment logic and clear escalation paths


Integrate and Automate

Link your Slack conversations with your CRM, task managers, marketing tools, and more

An inbox built for modern CX teams

We know innovation doesn’t happen in a vacuum & your project might need other services as well. That’s why we’re continuously building extensions that help you connect to these services.

Try the first inbox built for Slack support

🙋 Assign ownership of incoming messages

🙌 View your assignments directly within Slack

🧘‍♀️ Close them out when you’re done — reach inbox zero

Get faster responses and faster resolutions

Not all messages are created equal. Prioritize important messages, easily loop in colleagues, and escalate to reach your SLA targets.

Learn from customer feedback with AI

🦾 Automatically categorize bugs, feature requests, greetings, etc.

🧑‍🔬 Add your own tags for roadmap planning and prioritization

🔮 Suggest responses to support reps based on common requests

Example of Unthread AI categorizing conversations

One place to manage all customer communications

Whether you talk to your customers in Slack, email, in-app chat, or your own custom solution, we bring conversations together to one inbox.

Manage Slack Connect or Slack Communities

Whether you run a public Slack community or private shared channels, we’ll help to organize your support requests.

Manage Support Emails Alongside Slack

Forward support emails into Slack to create private threads about each new message.

Embed In-App Chat in Your Own Website

Send and receive support emails from your Unthread inbox on the web or in Slack.

Get Analytics Across All Your Channels

Use our drag-and-drop message builder to compose a Slack message and get analytics on engagement.

Create Your Own Workflows With Our Powerful API

Our full API and webhook support allows you to extend the Unthread platform and integrate with internal tools and processes.

Even more features

CRM Sync

All new conversations are automatically tracked as tickets with assignment & alerts

Helpdesk integration

Sync tickets to your helpdesk, and generate AI responses directly from your documentation

Task manager integration

Create tasks in Jira, Asana, Linear, and almost any other task manager and get real-time updates

Triage channels

Cross-post customer conversations into an internal channel for private discussion

Kanban ticket view

Manage your tickets from Slack or the web with our flexible kanban ticket board


Get comprehensive analytics on response time, resolution time, common issues, and more

On-call rotations

All new conversations are automatically tracked as tickets with assignment & alerts


Generate responses created by AI or set by your team, based on question type and even time of day

Multi-channel broadcasts

Design Slack messages with our drag & drop builder, and get analytics on channel engagement

Integrated with your favorite tools

Connect to CRMs, task managers, data warehouses, existing support platforms, and so much more.

Security built for the enterprise

SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.

How Unthread Works Across Industries

Get your support chat under control

Start tracking your conversations and keep your customers in the loop. Connect your first channel for free.

No credit card required.

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