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Unthread vs. JSM:
Choose the Helpdesk Built for Slack + AI

Unthread is the only service management platform designed for conversational AI.

Unthread is the only service management platform designed for conversational AI.

Why to choose Unthread:

All-in-one platform across Slack, Teams, email, and help center

All-in-one platform across Slack, Teams, email, and help center

AI-native with deflection, automations, and copilot built-in

AI-native with deflection, automations, and copilot built-in

Team-specific features for IT, HR, CS, RevOps, and more

Team-specific features for IT, HR, CS, RevOps, and more

Book a demo

JSM is built for manual tickets and endless forms.

The Atlassian AI features (Rovo) limit you to their LLM and don't integrate with other AI tools.

Unthread is a modern helpdesk built for chat.

We seamlessly integrate with any LLM and you can start getting value from day one.

Compare Features

Compare Features

Jira

Slack tickets must be manually tracked

Integrations with modern HR & IT tools require special modules

No conversational AI support

Locked into Atlassian tools like Confluence and Rovo

Unthread

Automatic Slack channel & DM ticket intake

Built-in integrations with HRIS, Okta, Microsoft365, and more

Agentic bot ticket deflection in Slack

MCP integration and bring your own LLM

No lock-in to other Atlassian tools

Get Started

See What Customers Are Saying

See What Customers Are Saying

"Unthread automatically resolves about 40% of all tickets that come in across different teams. This means countless hours saved for employees across the organization. We get feedback that it feels like magic and they couldn’t be happier that we made the switch."

Danny Fang

Head of IT

Read full story

Built for modern enterprises

Meet employees where they work, automate any workflow, and monitor your team's performance.

Flexible API

Create your own workflows and build automations on any platform with our modern API.

View docs

Enterprise Security

Built from the ground up to meet the highest standards of privacy & security.

Learn about security

Integrates with your favorite tools

Unthread integrates with dozens of tools right out of the box, no code necessary.

View integrations

Built for modern enterprises

Meet employees where they work, automate any workflow, and monitor your team's performance.

Flexible API

Create your own workflows and build automations on any platform with our modern API.

View docs

Enterprise Security

Built from the ground up to meet the highest standards of privacy & security.

Learn about security

Integrates with your favorite tools

Unthread integrates with dozens of tools right out of the box, no code necessary.

View integrations

Automate operations right from Slack

All-in-one platform for every channel

Get up and running on day one

Perfect for your entire company

Book a demo

Automate operations right from Slack

All-in-one platform for every channel

Get up and running on day one

Perfect for your entire company

Book a demo

Automate operations right from Slack

All-in-one platform for every channel

Get up and running on day one

Perfect for your entire company

Book a demo

Backed by Y Combinator

© 2025 Get Turnout, Inc.

All rights reserved.

Products

Solutions

Customer support

Employee support

Resources

Terms & Conditions

Backed by Y Combinator

Products

Solutions

Customer support

Employee support

Resources

Terms & Conditions

© 2025 Get Turnout, Inc.

All rights reserved.

Backed by Y Combinator

© 2025 Get Turnout, Inc.

All rights reserved.

Products

Solutions

Customer support

Employee support

Resources

Terms & Conditions