Unthread vs. Jira:
Choose the Helpdesk Built for Slack + AI

Unthread is a modern helpdesk built for chat.
We seamlessly integrate with any LLM and you can start getting value from day one.

Jira can take months to set up and AI features are lacking.
The Atlassian AI features (Rovo) limit you to their LLM and don't integrate with other AI tools.
Unthread
Automatic Slack channel & DM ticket intake
Built-in integrations with HRIS, Okta, Microsoft365, and more
Agentic bot ticket deflection in Slack
MCP integration and bring your own LLM
No lock-in to other Atlassian tools
Get Started
Jira
Slack tickets must be manually tracked
Integrations with modern HR & IT tools require special modules
No conversational AI support
Locked into Atlassian tools like Confluence and Rovo
