For HR & People teams
AI-powered HR ticketing in Slack
Instantly answer questions and route tickets to the right team members.
Conversational ticketing
Create tickets from Slack threads, DMs, and emails automatically.
AI Copilot
Leverage the latest LLMs to deeply understand requests.
Privacy-first
Integrate with internal tools to run automated tasks.
Deflect and resolve common requests
Create custom automations driven by AI and escalated to humans when necessary.
Always loop in the right people
Automatically triage, categorize, and assign incoming requests where they belong.
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Manage tickets from anywhere
Sync tickets between Slack, Jira, Zendesk, or anywhere else you track your work.
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How HR runs on Unthread
From the first onboarding DM to a 90-day review — on autopilot
Four stages, zero spreadsheets. Watch how Unthread handles every employee request end-to-end.
Hey team — our SSO integration with Okta just broke for the whole sales org. Nobody can log in.
Invoice #4421 — question about the line item for overage...
API keeps returning 429 when I call /v1/messages in bulk
The full HR stack
Every capability modern People teams need — in one place
Stop stitching ticketing, AI, knowledge, analytics, and onboarding tools. Run it all from Unthread.
How do I rotate my API keys without downtime?
Generate a new key, deploy in shadow mode for 24h, then revoke the old one. Here's our full runbook →
Thanks! What's our policy on rotation?
Sensitive keys should be rotated every 3 months.
An AI agent that actually resolves tickets
Unthread AI reads context, searches your docs, and delivers grounded answers — not generic summaries. Deflects 40% on day one.
One inbox for every channel
Slack, email, web chat, Teams, API — unified.
Never miss an SLA
Live tracking with alerts to on-call.
Performance you can prove
Deflection, CSAT, gap analysis — out of the box.
A KB that writes itself
AI drafts articles from resolved tickets.
Route to the right person
Rotations, availability, expertise — handled.
Works with your HR stack
Plugs into every HRIS and workflow tool you run
Two-way sync with Workday, BambooHR, Rippling, Greenhouse, Notion, and 50+ more — no middleware, no brittle webhooks.
Trusted by HR leaders
Why People teams pick Unthread
Unthread automatically resolves about 40% of all tickets that come in across different teams.
Unthread was the only tool that made it worth the hassle of replacing Jira for internal operations.
Ready to streamline HR ticketing?
- Private-by-default, role-based access controls
- Native Slack ticketing with full onboarding automation
- AI that actually answers benefits & policy questions