Agentic AI for instant support in Slack

Respond instantly, create documentation, & trigger automations right from Slack.

Book a demo See it in action

Powering support teams from fast-growing startups to enterprises

4.9/5on G2

Respond instantly

Answer questions in real time, directly in channels, DMs, or threads.

Keep docs fresh

AI creates and updates documentation automatically, so responses stay accurate.

Automate anything

Trigger workflows, escalate tickets, or update tools automatically based on request context.

Agentic builder

Vibe-code your own integrations

Describe the workflow you have in mind. Our agentic AI builds it for you, lays it out as a visual diagram, and hands you the underlying code — so you can connect Unthread to anything in your stack.

Describe the workflow in plain English
Watch the AI build it as a visual diagram
Inspect, edit, and own the underlying code

Explore Automations

Describe an integration

When an employee asks about PTO in Slack, check their balance in Workday, file the request, and confirm the dates back in the thread.

Agent readyBuild

Workflow

Slack

Trigger · employee DM

Unthread AI

Understand request

Workday

Check balance · file PTO

handler.ts

export async function onSlackMessage(event) {
  const request = await ai.understand(event.text);
  if (request.type === "pto") {
    const balance = await workday.pto.balance(user);
    await workday.pto.file(user, request.dates);
  }
}

Instant, context-aware responses

Respond to employee or customer requests in Slack without delay. Agentic AI understands intent, references your KB, and drafts accurate replies instantly.

Book a demo

AI-driven documentation

Every resolved question is a chance to improve your knowledge base. Agentic AI captures solutions, proposes updates, and keeps docs fresh.

Book a demo

Intelligent ticketing & escalation

Agentic AI automatically tags, categorizes, and routes tickets to the right person or team, escalating when needed.

Book a demo

Automations that work everywhere

From approvals to system updates, Agentic AI can trigger workflows across your tools—Jira, Salesforce, HRIS, CRMs.

Book a demo

Bring your own AI

Use the LLM you already love.

Unthread is model-agnostic. Bring Claude, ChatGPT, Gemini, Grok, or any other LLM your team prefers — or plug us straight into AI agents you’ve already built.

Pick the model your team trusts — swap providers anytime.
Connect AI agents you’ve already built in your own stack.
Your keys, your data, your governance. Nothing locked in.

Unthread· model layer

Claude
ChatGPT
Gemini
Grok
Mistral
Llama

Or connect your own agentHook into agents already running in your stack.

Claude · MCP · unthread

mcp.config.json

{
  "mcpServers": {
    "unthread": {
      "command": "npx",
      "args": ["-y", "@unthread/mcp"]
    }
  }
}

Open a P1 ticket for the auth outage and assign it to the on-call.

Tool · unthread.create_ticket

{ "title": "Auth outage", "priority": "P1",
  "assignee": "@on-call" }

Opened UN-4821 and pinged the on-call in Slack.

Unthread MCP

Drop Unthread into any AI workflow.

Our Model Context Protocol server makes Unthread feel native inside your favorite AI tool. Manage tickets, ask questions, and run workflows from Claude, Cursor, ChatGPT, and beyond.