For every internal team
Automate internal support in Slack
Instantly answer questions and route tickets to the right team members.
Trusted by internal support teams at fast-growing companies and enterprises
on G2
Conversational ticketing
Create tickets from Slack threads, DMs, and emails automatically.
Smart routing
Leverage the latest LLMs to deeply understand requests.
Helpdesk integration
Integrate with internal tools to run automated tasks.
Manage tickets right in Slack
Unthread's Slack inbox is a powerful way to track all open tickets, deeplink to the right thread, and close issues out.
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AI responds & provides insights
Understand common issues and provide insightful answers right from your help documentation.
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Build custom workflows
Use our built-in integrations with task managers, CRMs, no-code tools, or build your own with our API and webhooks.
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Keep all your teams in sync
Empower every team with the right access, the right tools, and seamless collaboration.
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How internal teams run on Unthread
From the first employee DM to a closed ticket — on autopilot
Four stages, zero tab-switching. Watch how Unthread handles every internal request end-to-end.
Hey team — our SSO integration with Okta just broke for the whole sales org. Nobody can log in.
Invoice #4421 — question about the line item for overage...
API keeps returning 429 when I call /v1/messages in bulk
The full internal support stack
Every capability internal teams need — in one place
Stop stitching ticketing, AI, knowledge, on-call rotations, and analytics. Run it all from Unthread.
How do I rotate my API keys without downtime?
Generate a new key, deploy in shadow mode for 24h, then revoke the old one. Here's our full runbook →
Thanks! What's our policy on rotation?
Sensitive keys should be rotated every 3 months.
An AI agent that actually resolves tickets
Unthread AI reads context, searches your docs, and delivers grounded answers — not generic summaries. Deflects 40% on day one.
One inbox for every channel
Slack, email, web chat, Teams, API — unified.
Never miss an SLA
Live tracking with alerts to on-call.
Performance you can prove
Deflection, CSAT, gap analysis — out of the box.
A KB that writes itself
AI drafts articles from resolved tickets.
Route to the right person
Rotations, availability, expertise — handled.
Works with every internal tool
Native to the stack every team in your company runs
Two-way sync with Jira, Notion, Confluence, Okta, Workday, and 50+ more — no middleware, no brittle webhooks.
Trusted across the org
Why internal teams pick Unthread
Unthread automatically resolves about 40% of all tickets that come in across different teams.
Unthread was the only tool that made it worth the hassle of replacing Jira for internal operations.
Ready to unify internal support?
- One platform for IT, HR, Finance, Legal & beyond
- Private-by-default routing with role-based access
- AI that answers employee questions across every team