AI Automation Built for IT Teams
Automate Your IT Helpdesk in Slack
Unthread is a full ITIL-ready ITSM — with CMDB, asset tracking, change management, and agentic AI — that resolves up to 70% of issues before they reach a human, all Slack-native.
Trusted by IT teams at fast-growing companies and enterprises
on G2
Conversational ticketing
Create tickets from Slack threads, DMs, and emails automatically.
AI Copilot
Leverage the latest LLMs to deeply understand requests.
Extensible
Integrate with internal tools to run automated tasks.
An AI-native, ITIL-ready ITSM
Full ITIL coverage — CMDB, asset tracking, change management, problem management, and CAB approvals — alongside agentic AI, knowledge base, SLAs, and omnichannel intake. All Slack-native, all in one platform.
Deflect and resolve common requests
Create custom automations driven by AI and escalated to humans when necessary.
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Always loop in the right people
Automatically triage, categorize, and assign incoming requests where they belong.
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Powerful ticketing built into Slack
Seamless experience for new requests and inbox view of open requests right in Slack.
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A modern back-office for ticket management
Keep your existing ticketing platform or use ours to manage requests with powerful features.
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How IT runs on Unthread
From the first Slack ping to the closed ticket — on autopilot
Four stages, zero tab-switching. Watch how Unthread handles every IT request end-to-end.
Hey team — our SSO integration with Okta just broke for the whole sales org. Nobody can log in.
Invoice #4421 — question about the line item for overage...
API keeps returning 429 when I call /v1/messages in bulk
The full ITSM stack
Every capability modern IT needs — in one place
Stop stitching ticketing, AI, knowledge, CMDB, asset tracking, change management, and on-call. Run it all from Unthread.
How do I rotate my API keys without downtime?
Generate a new key, deploy in shadow mode for 24h, then revoke the old one. Here's our full runbook →
Thanks! What's our policy on rotation?
Sensitive keys should be rotated every 3 months.
An AI agent that actually resolves tickets
Unthread AI reads context, searches your docs, and delivers grounded answers — not generic summaries. Deflects 40% on day one.
One inbox for every channel
Slack, email, web chat, Teams, API — unified.
Never miss an SLA
Live tracking with alerts to on-call.
Performance you can prove
Deflection, CSAT, gap analysis — out of the box.
A KB that writes itself
AI drafts articles from resolved tickets.
Route to the right person
Rotations, availability, expertise — handled.
CMDB & asset management
A built-in CMDB with full asset and device control
Every laptop, phone, software license, and configuration item lives in one searchable CMDB. Lock a lost laptop, push an OS update, or provision a new hire's kit — all without leaving the conversation.
- Live device inventory — Laptops, phones, tablets, peripherals — all in one searchable record
- Remote actions from Slack — Lock, wipe, push updates, or reassign devices right from a ticket
- MDM-aware — Syncs with Jamf, Intune, Kandji, and more — no duplicate truth
Onboarding & offboarding
Complex employee lifecycles, run end-to-end
From the moment an offer's signed to the day someone hands back their laptop — every access grant, device, and HR handoff flows through a single ticket. No more spreadsheets, no more forgotten accounts.
- Ticket auto-created in Unthread
- Equipment order placed · shipped to home
- Background check triggered
- Slack + email + SSO provisioned
- Role-based access granted to apps
- Welcome DM with day-1 checklist
- Training courses auto-assigned
- Manager check-in scheduled
- Access expanded as role requires
- 90-day review ticket auto-created
- Expanded permissions unlocked
- Onboarding record archived
- Unthread opens exit ticket
- Last day + device return plan set
- Manager + IT notified
- Sensitive access revoked early
- Read-only mode on critical tools
- Data export requests run
- SSO + email suspended
- Slack deactivated · channels audited
- All 40+ app accesses revoked
- Device remote-locked · wipe scheduled
- Return label + tracking sent
- Compliance record sealed
Works with your IT stack
Use 100+ native integrations, or vibe code your own
Sync with SCIM, MDM, JSM, and any other acronym you can think of.
Trusted by IT leaders
Why IT teams pick Unthread
Unthread automatically resolves about 40% of all tickets that come in across different teams.
Unthread was the only tool that made it worth the hassle of replacing Jira for internal operations.
Built for modern enterprises
Enterprise-grade security and scalability to protect your data and streamline your team's operations.
Flexible API
Create your own workflows and build automations on any platform with our modern API.
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Enterprise Security
Built from the ground up to meet the highest standards of privacy & security.
Learn about securityReady to automate your IT helpdesk?
- Deploy in Slack in under an hour
- 50+ native integrations including Jira, Okta & PagerDuty
- AI agent that actually resolves IT tickets