For Customer Support teams
Support your customers right in Slack
Instantly answer questions and route tickets to the right team members.
Trusted by support teams at fast-growing companies and enterprises
on G2
Personalize
Open a Slack channel with your customers to easily ask questions.
Automate
Unthread tracks conversations and organizes into tickets with SLAs.
Integrate anywhere
Sync with CRMs, create tickets, and export reports.
Manage tickets right in Slack
Unthread's Slack inbox is a powerful way to track all open tickets, deeplink to the right thread, and close issues out.
Book a demo
AI responds & provides insights
Understand common issues and provide insightful answers right from your help documentation.
Book a demo
Build custom workflows
Use our built-in integrations with task managers, CRMs, no-code tools, or build your own with our API and webhooks.
Book a demo
How support teams run on Unthread
From the first customer message to a 5-star review — on autopilot
Four stages, one unified inbox. Watch how Unthread handles every support ticket end-to-end.
Hey team — our SSO integration with Okta just broke for the whole sales org. Nobody can log in.
Invoice #4421 — question about the line item for overage...
API keeps returning 429 when I call /v1/messages in bulk
The full support stack
Every capability your support org needs — in one place
Stop stitching ticketing, AI, knowledge, CRM syncs, and analytics. Run it all from Unthread.
How do I rotate my API keys without downtime?
Generate a new key, deploy in shadow mode for 24h, then revoke the old one. Here's our full runbook →
Thanks! What's our policy on rotation?
Sensitive keys should be rotated every 3 months.
An AI agent that actually resolves tickets
Unthread AI reads context, searches your docs, and delivers grounded answers — not generic summaries. Deflects 40% on day one.
One inbox for every channel
Slack, email, web chat, Teams, API — unified.
Never miss an SLA
Live tracking with alerts to on-call.
Performance you can prove
Deflection, CSAT, gap analysis — out of the box.
A KB that writes itself
AI drafts articles from resolved tickets.
Route to the right person
Rotations, availability, expertise — handled.
Works with your support stack
Native to every channel and CRM your team already runs
Two-way sync with Salesforce, HubSpot, Zendesk, Intercom, Linear, Jira, and 50+ more — no middleware, no brittle webhooks.
Trusted by support leaders
Why support teams pick Unthread
Unthread automatically resolves about 40% of all tickets that come in across different teams.
Unthread was the only tool that made it worth the hassle of replacing Jira for internal operations.
Ready to deliver support customers love?
- Unified inbox across Slack, email, web chat & API
- AI agent grounded in your knowledge base
- Live CRM context on every single ticket