For IT, HR, CS, and other operations teams

Automate Support in Slack with Agentic AI

Solve tickets faster with AI built into Slack, Email, Microsoft Teams, and Live Chat.

Trusted by world class teams

Built for the way modern teams communicate

1 Conversational ticketing

Your team already uses Slack every day – let us create tickets when issues need to be addressed

2 Workflow automation

Loop in the right teams, integrate with your internal tools, and measure improvements in response and resolution times.

3 AI when you need it

Generate AI responses, suggestions, categories, and kick off workflows with AI agents and copilots at your side.

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Read our reviews on G2

Powerful Ticketing for Human + AI Agents

While customers reach out in Slack, your team members have a powerful back-office ticketing tool to navigate the queue, kick off automations, and seamlessly hand off between human and AI responses.

Deflect Up to 60% of Tickets with Conversational AI

Enable bot conversations that triage user requests, generating helpful answers, and escalating to a human to file a ticket when needed.

Give Your Support Team Superpowers with a Co-Pilot

Generate helpful answers, access documentation, and kick off workflows like approval requests, automations, and triage threads with other team members.

Create Self-Updating Documentation That Learns from Tickets

Capture knowledge from previous requests to keep your documentation up-to-date automatically.

Bring All Of Your Channels Into One Place

Unthread is an omni-channel inbox that aggregates tickets and data across any source that your customers use.

Track Tickets in Slack Channels or Private DMs

Automatically track tickets from Slack channels or let users DM a support bot for private ticket creation.

Manage Support Emails Alongside Slack

Forward support emails into Slack and collaborate with your team on replies using our shared email inbox.

Embed Live Chat and Customer Portals

With a few lines of code, you can provide a live chat interface or private portal to manage tickets.

Send CSAT, NPS, and More Across Any Channel

Embed dynamic content like surveys and status updates in messages across Slack, Email, Teams, and more.

Create Your Own Workflows With Our Powerful API

Our full API and webhook support allows you to extend the Unthread platform and integrate with internal tools and processes.

Complete Service Management Platform

On-Call Rotations

Set rotation schedules and sync group membership with Slack, Okta, and other 3rd party tools.

Access Management

Set granular permissions of which tools users can access, and link policies to your HRIS directory.

Incident & Change Management

Restore services faster with intelligent routing, built-in automations, and escalation policies.

SLA and SLMs

Set SLAs for response and resolution across your different channels, and track team performance over time.

Helpdesk Integration

Sync tickets to an existing helpdesk, and use documentation to generate AI responses.

Task Manager Integration

Create tasks in Jira, Asana, Linear, and almost any other task manager and get real-time updates.

Triage Channels

Cross-post customer conversations into an internal channel for private discussion.

Kanban Ticket View

Manage your tickets from Slack or the web with our flexible kanban ticket board.

AI Analytics

Get comprehensive analytics on response time, resolution time, common issues, and more.

CRM Sync

All new conversations are automatically tracked as tickets with assignment & alerts.

Auto-Responses

Generate responses created by AI or set by your team, based on question type and even time of day.

Multi-Channel Broadcasts

Design Slack messages with our drag & drop builder, and get analytics on channel engagement.

Integrated with your favorite tools

Connect to task managers, CRMs, data warehouses, existing support platforms, and so much more.

Security built for the enterprise

SOC2 Type 2 compliance and industry-leading security practices mean your data is safe.

Start automating your ticketing in Slack

Start tracking your conversations and keep your customers in the loop. Connect your first channel for free.

No credit card required.

Products

Slack Channel Support

AI-Generated Support

Shared Email Inbox

In-App Live Chat

SOLUTIONS