Uncover Insights In Your Support Chat
Track trends, spot issues early, and drive meaningful improvements.
Powering support teams from fast-growing startups to enterprises
on G2
Built for real-time ops
Capture what's happening across channels the moment it starts.
Insightful by default
Organizes your support data into clear trends and actionable summaries.
Always within reach
See performance, spot risks, and share updates in Slack.
Spot patterns before they scale
Track support volume, SLA breaches, and top recurring issues with automatic grouping and trend lines.
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Measure AI deflection rate
See how often issues are resolved by the Knowledge Base or automations before they ever reach your team.
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Build your own BI dashboards
Pipe raw Unthread data into tools like Looker, Tableau, or Hex with full flexibility.
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Share insights directly in Slack
Send summaries, SLA breach alerts, and live metrics straight into Slack, so your team stays aligned without digging through charts.
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Complete service management platform
Everything your team needs to deliver exceptional support, all in one place.
Omni-channel intake
Turn Slack DMs, messages, emails, and more into tickets instantly
Knowledge management
Self-learning knowledge base that drafts articles from conversations
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts
On-call rotations
Distribute workload based on rotations, availability, or expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Identify new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Automate operations right from Slack
- All-in-one platform for every channel
- Get up and running on day one
- Perfect for your entire company