A better shared inbox for your email
Create a shared email inbox that syncs with Slack.
Powering support teams from fast-growing startups to enterprises
on G2
Conversational ticketing
Meet customers where they work
AI assignment
Ensure the right people get notified
Close tickets in Slack
Slack-native from intake to resolution
Forward emails into a channel
Share the context with your team in the tool they use every day, in real time.
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Collaborate with your team in Slack
Every new email creates a private discussion thread with tags, priorities, linked tasks, and more.
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Reply to emails from Slack threads
Customers will see your response in an email thread on their end.
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Complete service management platform
Everything your team needs to deliver exceptional support, all in one place.
Omni-channel intake
Turn Slack DMs, messages, emails, and more into tickets instantly
Knowledge management
Self-learning knowledge base that drafts articles from conversations
Workflow automation
Trigger advanced actions right from natural language prompts
SLAs & SLOs
All conversations are automatically tracked as tickets with alerts
On-call rotations
Distribute workload based on rotations, availability, or expertise
Incident & change management
Coordinate change and detect issues across teams right from Slack
AI analytics
Analyze team performance, CSAT, and understand issue trends
Gap analysis
Identify new issues that need docs or existing docs that need updating
Custom agentic prompts
Let the Unthread AI Agent deflect tickets or run actions before hand-off
Automate operations right from Slack
- All-in-one platform for every channel
- Get up and running on day one
- Perfect for your entire company